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Remote Quality Monitoring

With increased regulatory requirements at the state and federal levels, many companies have limited resources to create the robust call monitoring and compliance process that is needed for their internal and external network.


Client demands for increased focus on call monitoring and compliance presents new additional cost challenges decreasing call center margins. HQC focuses directly on this. Providing a complete cloud based tool unlike anything in the industry today at a fraction of the internal cost to manage internal or external Quality Monitoring initiatives.


  • Custom Cloud Based Portal, Scorecard and Reporting Tool

  • Build Customized Scorecards & Increase KPI Results

  • Quality Dashboard for Managers and Agents

  • Coaching Focused Feedback (Not just “scoring”)

  • Full Bi-lingual Portal and Dedicated Live Agent

  • Support Internal Speech Analytics Tool for improved Agent Compliance and Performance


"All calls may be monitored for quality and training purposes"

- We back that statement up with action
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